The Digital Labor Platform
Deploy autonomous AI agents that provide specialized, always-on support to employees and customers. Equip Agentforce with business knowledge to execute tasks, resolve inquiries, and drive productivity across your organization.
What can you do with Agentforce?
Deploy AI-powered digital labor across your organization with specialized agents for every team and workflow.
Customer Service Agent
Resolve customer inquiries 24/7 with AI agents that engage autonomously across channels
Sales Development (SDR)
Engage prospects, answer questions, and book meetings automatically with AI-powered SDRs
Sales Coach
Provide personalized sales role-plays and coaching with AI-powered feedback
Personal Shopper
Offer personalized product recommendations and shopping assistance
Campaign Manager
Create and optimize marketing campaigns end-to-end with AI assistance
Slack Integration
Bring AI agents into your Slack workspace for seamless collaboration
Atlas Reasoning Engine
Enhanced reasoning and data retrieval for complex, multi-step questions
Trust & Guardrails
Enterprise-grade security and control over AI agent operations
Transform Work with Digital Labor
See the impact Agentforce can have on your business metrics and team productivity.
213% ROI with Wiley
Publisher implemented Agentforce to cut costs and boost productivity
24/7 Support Coverage
AI agents provide continuous support across all channels
40% Cost Reduction
Automated responses and workflows reduce operational costs
50% Faster Resolution
AI-powered agents resolve inquiries more quickly than traditional methods
90% CSAT Score
High customer satisfaction with AI-powered interactions
35% More Productivity
Employees focus on high-value tasks while AI handles routine work
Implementation Packages
Choose the right Agentforce implementation package for your business needs.
See How Leading AI Solutions Teams Succeed with Service Cloud
Real results from organizations that transformed their service operations with Agentforce, Einstein, Service Cloud.
"Service Cloud definitely enables us to build a positive rapport with our customers, because we have everything in a single platform."
- 50% reduction in case resolution time
- 40% increase in CSAT scores
- 30% improvement in agent productivity
"The AI-powered features have transformed how we handle customer inquiries, making our service team much more efficient."
- 60% case deflection with Einstein Bots
- 45% faster first response time
- 35% reduction in training time