Customer Service Management
Simplify your service team's work with an easy-to-use AI platform. Empower reps to resolve cases faster and personalize interactions using Service Cloud. Collaborate on cases and incidents from one unified workspace with a 360-degree view of every customer.
Key Features
Discover the powerful features that make Service Cloud the leading customer service solution.
Service Console & Case Management
Streamlined workspace with unified case management, email integration, and AI-powered recommendations
Omni-Channel Routing
Skills-based routing with presence management and automated case assignment rules
Knowledge Management
Intelligent knowledge base with AI article suggestions and automated content recommendations
Einstein for Service
AI-powered bots, next best action recommendations, and automated case classification
Transform Your Customer Service
See the impact Service Cloud can have on your business metrics and customer satisfaction.
30% Faster Resolution Times
AI-powered recommendations and automation help agents resolve cases more quickly.
25% Cost Reduction
Self-service options and automated workflows reduce operational costs.
40% Higher CSAT
Personalized service and faster resolutions lead to happier customers.
50% Case Deflection
Knowledge base and self-service portals reduce incoming case volume.
99.9% Platform Uptime
Enterprise-grade reliability ensures your service never stops.
28% Agent Productivity
Unified console and AI assistance boost agent efficiency.
Transform Customer Support with AI-Powered Service Cloud
Choose the perfect implementation package to enhance your customer service capabilities
Basic Service Cloud
Essential setup for support teams
- Create agent users & permissions
- Configure Service Console access
- Basic email-to-case setup
- Standard case management
- Basic queue setup
Standard Service Cloud
Advanced support capabilities
- Everything in Basic Setup
- Omni-Channel setup (skills-based routing)
- Case assignment rules & escalation
- Custom email templates
- Knowledge base setup
- Support reporting dashboards
Advanced Service Cloud
AI-powered support center setup
- Everything in Standard Setup
- Einstein Bots implementation
- Third-party integrations (CTI, chatbots)
- Custom automation (Flow & Apex)
- Advanced analytics
- Custom Lightning Components
- Training & UAT support
Enterprise+ Service Cloud
Enterprise-wide support transformation
- Everything in Advanced Setup
- Multi-org implementation
- Global support processes
- Custom AI model development
- Full systems integration
- Change management program
- 24/7 support & maintenance
Compare Service Cloud Packages
Detailed comparison of features and services included in each package
Ready to Transform Your Service Operations?
Schedule a consultation to discuss your Service Cloud implementation needs and get a custom pricing estimate.
See How Leading Customer Service Teams Succeed with Service Cloud
Real results from organizations that transformed their service operations with Service Cloud, Einstein, Knowledge Base.
"Service Cloud definitely enables us to build a positive rapport with our customers, because we have everything in a single platform."
- 50% reduction in case resolution time
- 40% increase in CSAT scores
- 30% improvement in agent productivity
"The AI-powered features have transformed how we handle customer inquiries, making our service team much more efficient."
- 60% case deflection with Einstein Bots
- 45% faster first response time
- 35% reduction in training time